Troubleshooting

In this guide we provide some solutions to common errors and problems customers may experience with the Labscale service.

ERROR DIP hook 'get_status' exited with error for device 'xyz': exit status 1

If you see this error, this means that the DIP code did not execute properly. If you are on a Mac OS host, especially on an M1 Mac, the most likely problem is due to a recent update to the Xcode developer tools that result in the error invalid active developer path, missing xcrun. To resolve this, open a terminal and run the following command:

xcode-select --install

ERROR This site can’t be reached: ERR_ADDRESS_UNREACHABLE

The Chrome browser will occassionally fail to resolve local DNS addresses on the Local Network. This occurred on MacOS (Sequoia 15.1.1).

The fix was to update the "Local Network" Settings page and set all parameters to off.

Settings --> Privacy & Security --> Local Network --> Switch all parms to off for Chrome.