Privacy Notice

Effective Date: January 22, 2026

Introduction​

Welcome to LabScale!

Your privacy is important to us, and this privacy notice describes how LabScale Technologies, Inc. (“LabScale” or “we”) collects, uses, and shares the information that you provide through our website/service. This notice also describes certain legal rights you may have, subject to applicable law, and how you may exercise those rights. “Personal Information,” as described herein means information that identifies or could identify an individual, such as your email address, or as otherwise defined under applicable laws.

Information Collection and Use​

LabScale collects information that you provide directly to us through the website/service (“Services”), such as your name, email address, and any other information you choose to provide when you create an account through our Services or when you contact us. We use this information to provide you with the Services you request and to communicate with you about our Services. If you provide us with any payment information, such information will be processed through a third-party service, and your financial information will not be stored on our systems.

If you do not provide us with certain information requested, you may not have access to all the functionalities of the Services.

In addition to information which you provide to us, we may collect certain information from you automatically while you are using the Services, including your IP address, browser type, and your operating system as well as your usage information and interactions with our Services.

We do not collect information from anyone under the age of 13. By using the Services, you represent and warrant that you are over the age of 13. However, if you are over the age of 13 and under the age of 18, you agree that you have obtained your parent or legal guardian’s consent to your use of the Services, and your parent or legal guardian has read these Terms.

For parents and legal guardians of end users under the age of 18, you agree that you are responsible for your child’s usage of the Services, and you consent to these Terms, regardless of whether you are directly supervising your child’s activities while accessing the Services.

Usage of Your Information​

LabScale uses your information to provide you with the Services and to communicate with you; to better understand how our Services are functioning and ways to improve our Services. We may share your information with service providers who support the Services, with successors in interest in the event of a change of control of our company such as a merger, or with law enforcement or as otherwise required by applicable laws or per any court order. We may also transfer aggregated and de-identified information which does not identify you individually. LabScale does not sell or rent your Personal Information to third parties for their marketing purposes without your explicit consent.

Data Retention​

LabScale will retain your personal information for as long as needed to provide you with the Services you request or as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, or on our backup systems. To the extent permissible under applicable laws, you agree that we cannot be responsible for any data that is stored or collected by third parties.

Security​

LabScale takes security of data very seriously. LabScale takes reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures take into account the sensitivity of the information we collect, process and store, and the current state of technology. However, no security system is impenetrable, and we cannot guarantee the security of our databases or the information that you provide to us. LabScale cannot guarantee that information transmitted through the internet or while stored on our systems or otherwise in our care will be absolutely safe from intrusion by others. When you click a link to a third-party site, you will be leaving our site and we don’t control or endorse what is on third-party sites.

International Data Transfer​

LabScale is based in the United States of America, State of California (“USA/CA”), and the information that we collect from you may be transferred to and processed in countries other than USA/CA. By using the website or Service, you consent to the transfer of your personal information to countries outside of USA/CA.

Your Rights​

You can correct or change your account information at any time by emailing us at: contact@labscale.com. If you are no longer using the Services, we may keep certain information as necessary on our backup systems, to resolve disputes, enforce our agreements, or as legally required. Our Services are not necessarily designed to respond to web browser “do not track” signals.

California Privacy Rights (CPRA)​

This section applies to California residents and describes rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CPRA”).

Categories of Personal Information We Collect​

In the past twelve (12) months, LabScale has collected the following categories of personal information:

• Identifiers, such as name, email address, company name, username, IP address, and other similar identifiers.
• Professional or employment-related information, such as job title, business contact information, and organization affiliation.
• Internet or network activity information, such as log files, usage data, IP address, browser type, and interactions with the Services.
• Customer support and communications, including information provided in support requests or other communications.
• Account credentials, such as usernames and authentication information.

LabScale does not collect sensitive personal information for the purpose of inferring characteristics about individuals.

Sources of Personal Information​

We collect personal information from:

• You directly, when you create an account, use the Services, or contact us
• Automatically, through your use of the Services
• Our service providers that support the operation of the Services

Business Purposes for Use of Personal Information​

We use personal information for the following business purposes:

• To provide, operate, maintain, and improve the Services
• To manage user accounts and authenticate access
• To communicate with you regarding the Services
• To provide customer support
• To monitor and secure the Services
• To comply with legal obligations and enforce agreements

Sharing of Personal Information​

We may disclose personal information to:

• Service providers that perform services on our behalf (such as hosting, analytics, customer support, and security)
• Professional advisors such as auditors, lawyers, or accountants
• Government authorities or law enforcement, when required by law
• Successors or affiliates in connection with a corporate transaction such as a merger or acquisition

LabScale does not sell or share personal information as those terms are defined under the CPRA.

Data Retention​

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the nature of the information and the purpose for which it is processed.

Your California Privacy Rights​

Subject to applicable law, California residents have the right to:

• Request access to the personal information we collect about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information (LabScale does not sell or share personal information)
• Not receive discriminatory treatment for exercising privacy rights

Exercising Your Rights​

You may submit a privacy rights request by emailing us at contact@labscale.com.

We may need to verify your identity before processing your request. We will respond to verified requests within the timeframes required by applicable law.

If we process personal information on behalf of a business customer as a service provider, requests related to such data should be directed to the relevant customer.

Changes to This Privacy Agreement​

We may update this Privacy Notice from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of the Services after an update indicates your acceptance of the revised Privacy Notice.

Contact Information​

If you have any questions or concerns about this privacy notice or the information practices of LabScale, please contact us at the address or email below:

LabScale Technologies, Inc.
920 Hillview Ct, Suite 140, Milpitas, CA 95035
contact@labscale.com
Copyright © 2023-2026 LabScale Technologies, Inc. All rights reserved.